Contact us
Email hello@staywith.pet. A person reads every message and replies. Please send it from the address you use with staywith.pet, and include your pet's name if it's about a pet.
Your pet doesn't look right
Tell us what's off. You can also ask for a regeneration from your pet's page in the app.
Refunds
If your pet doesn't look like your pet, you get your money back within 14 days.
How refunds workThe Mac app
Trouble opening it, signing in or moving it to another Mac.
Activate a MacYour data
Ask for a copy of everything we hold about you, or for your photos or account to be deleted.
Privacy policyPayments and receipts are handled by Dodo Payments, our merchant of record; for a question about a charge you can write to us or reply to your receipt.