Privacy policy

You trust us with photos of your pet, sometimes of a pet who has died. This policy explains, plainly, what we collect, why, who helps us process it, and how to have it deleted.

What we collect

• Your email address, to sign you in and send transactional email.
• The photos you upload, your pet's name, species and any note you add.
• The 3D models we make from them.
• Orders and entitlements. Card details go to our payment partner, never to us.
• Macs you sign in: a name, model, macOS and app version, and when each was last seen.
• Basic usage data to keep the service working. We never send photos, pet images or file names to analytics.
• If you claim money back for a post (staywith.pet/back): the post's link, the views you report and the screenshot you send, so a person can check the claim.

How we use your photos

Only to make and fix your pet. Original photos are deleted 30 days after your pet is delivered, or sooner if you ask. We never use them to train models unless you turn on "Help us improve with my photos", which is off by default.

Who processes data for us

• MongoDB Atlas (our database) and Cloudflare R2 (where photos and 3D models are stored).
• Vercel, which hosts this website and its API.
• DigitalOcean, which runs the server that builds your 3D pet.
• fal.ai, which runs the AI models we use: Google's image model (to prepare views of your pet), Tripo and Tencent Hunyuan (to build the 3D model), and a vision model that checks each uploaded photo. Your photos are sent to these models to make your pet, and for nothing else.
• Dodo Payments, our merchant of record, for checkout, tax and receipts.
• Resend, which sends sign-in codes and "your pet is ready" emails.
• Website analytics on staywith.pet: Google Analytics (visits and where they come from), Google Ads (whether a visit that came from one of our ads went on to click Download), Vercel Web Analytics (page views, without cookies) and Microsoft Clarity (anonymous heatmaps and session replays, with form fields masked). None of them runs inside the Mac app.

Where a generation provider keeps copies, we ask it to delete them once your pet is made.

How long we keep things

• Original photos: 30 days after delivery, unless you ask us to keep them for future regenerations.
• Working files: 7 days.
• Your 3D pets: while your account exists.
• Order records: as long as tax law requires.
• Cashback claims: the record of what we paid back stays with your orders; the screenshot and your details are deleted with your account.

Your rights

From your account you can download everything we hold about you, delete your photos, or delete your account. Deletion reaches our storage and processors within 30 days. We design to the standards of the GDPR and UK GDPR, India's DPDP Act and the CCPA. Email hello@staywith.pet with any request, or see contact.

Share pages

Public share pages exist only if you turn them on, and disappear when you turn them off.